First: Introduction

These terms and conditions primarily govern the relationship between the Sehaty healthcare platform and all beneficiaries of the services provided by the platform, whether through the website or the application. By using Sehaty, you acknowledge and agree to your full commitment to these terms and conditions, including any updates and modifications that occur continuously.

Your continued use of Sehaty after any update or modification is published constitutes your explicit acceptance of it. If you do not agree to any of these terms, you must immediately cease using the platform/application. At Sehaty, we are committed to providing an efficient and secure user experience, and we always welcome your suggestions and feedback to improve our services and enhance their quality.

Second: Definitions

For these conditions, the following words have clear meanings:

1. My Health/Platform/App: Refers to the My Health electronic platform and application for home healthcare services.
2. You/User: Includes anyone who uses the platform or application.
3. We/The Company: refers to Sehaty Healthcare.
4. Services: All administrative, health and technical services provided through the platform, including home healthcare services.
5. Service provider: A healthcare provider or independent medical entity contracted with the platform to provide services.

Third: The nature of the role of the Sehaty platform and the limits of medical liability

The Sehaty platform is a health technology regulatory platform that primarily aims to connect home healthcare providers with beneficiaries. It does not provide medical services directly and individually, while all available healthcare providers through the platform are independent individuals or entities and are not considered employees of Sehaty. This makes the responsibility for the medical services provided primarily on them, based on the applicable regulations and the entities to which they belong.

Please note that the services provided through the platform are not a substitute for the following:

1. Visit your doctor.
2. Direct medical follow-up for critical or chronic cases.
3. Full diagnostic and clinical examinations when needed.

In emergency situations, it is necessary to go directly to the nearest hospital or health center, and the responsibility for this lies solely with the user.

Fourth: Terms of Use for the Platform/Application

The user is obligated to do the following:

1. Having full legal capacity, being at least 18 years old, or using the platform under the supervision of a guardian.
2. Do not use the platform for purposes that violate regulations or are illegal.
3. Do not compromise the security and operation of the platform or misuse the services it provides.
4. Do not abuse, harass, defame, or discriminate against any of the platform’s service providers or users.
5. Do not copy, republish, or exploit the platform’s content except for legitimate personal use.
6. The platform should not be used if the user is a direct competitor, or offers similar services without prior written permission.

Fifth: Accounts and Information

When you create an account on Sehaty, you must commit to providing correct, up-to-date, and accurate information and data, including the health data necessary to provide the service. Therefore, the user is always fully responsible for the following:

1. When you create an account on Sehaty, you must commit to providing correct, up-to-date, and accurate information and data, including the health data necessary to provide the service. Therefore, the user is always fully responsible for the following:
2. All activities that take place through his account.
3. The platform must be notified and informed immediately upon suspicion of any unauthorized use.

The platform also has the right to suspend or disable the account if any incorrect information or data is provided, or if it violates these terms.

Sixth: Limits of liability

Neither myhealth, nor its employees or partners, shall be liable for the following (subject to what cannot be legally excluded):

1. Any damages or losses resulting from causes beyond her control.
2. Service interruptions or technical malfunctions.
3. Errors by independent medical providers.
4. The user’s use of the services or content in a manner contrary to the guidelines.

The services and platform are provided “as is,” without any implied or express warranties regarding continuity, accuracy, or freedom from errors.

Seventh: Terminating or suspending the account

My health authority reserves the right to terminate or suspend a user’s account without prior notice in the following cases:

1. Violation of terms and conditions.
2. Misuse of the platform.
3. Harming users, the platform, or service providers.

Eighth: The applicable law

These terms and conditions are subject to and construed in accordance with the laws and regulations in force in the country in which the platform operates. If any of the terms are invalidated, the remaining terms shall remain binding and in force.

Ninth: Conflict Resolution and Communication

At Sehaty, we always strive to resolve any dispute amicably and as quickly as possible.

For inquiries or comments regarding the terms and conditions, you can contact us directly through the official channels within the platform or application.